How to deal with negative feedbacks and comments on social media?
“At the moment they choose to complain, they are frustrated and looking to vent that frustration and be heard. When you appear as a person who cares enough to listen, they get most of what they are looking for. A connection to lead them out of their predicament. They may yell, curse, or scream, but mostly they want to tell their story to anyone who will listen.” Social media management…
